Note: The settings paths described in the following steps may vary slightly depending on your system version or personal settings.
If mobile screen mirroring fails to start, it's usually because the phone cannot connect to the computer via the local network. Here are possible causes and solutions:
Ensure that both your phone and computer are connected to the same Wi-Fi network.
Follow these steps to ensure the application can receive connections through the system firewall:
Note: The steps may vary slightly depending on the version of Windows.
Setting your Wi-Fi network to Private can help Windows relax connection restrictions, enhancing compatibility between devices.
You can also click on the information icon next to your Wi-Fi network (usually an "i" in a circle).
If you are using a VPN on your computer or phone, temporarily disable it, as it may affect network configuration.
Ensure that no other security software (such as additional firewalls or network monitoring tools) is blocking your computer's applications from communicating.
If you're still experiencing issues, please email our customer support for additional help.